How Refunds Work When a Driver Cancels Your Ride

If a driver cancels a ride you booked, WakandaRides cancels the affected booking and provides you with a full refund.

1. Your booking is cancelled

When the driver cancels the ride, you do not need to cancel the booking yourself.

Your affected booking is cancelled as part of the driver cancellation.

2. You receive a full refund

When the driver cancels, you receive back:

• 100% of the seat price

• The booking fee

• Eligible WakandaRides credits used for the booking

Unlike a passenger cancellation, the booking fee is refunded when the driver cancels the ride.

3. Check your refund

Go to Payment Methods and open your payment history to review the refund associated with the cancelled ride.

Depending on your payment provider, it may take additional time for the refunded amount to appear on your original payment method.

4. Find another ride

You can search WakandaRides for another trip that matches your travel plans.

If no suitable ride is available, you can also post a ride request and get notified when a matching ride is posted.

Good to know

A driver cancellation gives affected passengers a full refund, including the booking fee. You do not need to submit a separate cancellation request. Driver cancellations are intended for emergencies only. Drivers are limited to 2 emergency cancellations per year to reduce last-minute disruptions and help passengers reach their destination as planned.