Safety & Policies
Building a reliable and respectful carpooling community
At WakandaRides, reliability and mutual respect between drivers and passengers are key to creating a trustworthy carpooling community. Please familiarize yourself with our safety policies and community standards.
Emergency Contact Information
⚠️ Emergency Situations
Immediate Danger or Emergency: Call 911 immediately
WakandaRides Support: support@wakandarides.com
We do NOT provide phone support - all support is handled via email or in-app messaging.
Passenger No-Show Policy
Effective Date: May 13, 2025
Definition of a Passenger No-Show
- Does not appear at the agreed pick-up location
- Is more than 10 minutes late without notice
- Fails to notify the driver or WakandaRides support of any delay
- Cancels at the last minute and causes disruption to the trip
Consequences for Passengers
- No Refund: Passenger forfeits 100% of trip contribution
- Booking fee also remains non-refundable
- A "no-show" label added to trip record
- May affect profile reputation
- Repeated no-shows may lead to account warnings, restrictions, or suspension
Protection for Drivers
- Drivers receive 100% of trip contribution for a no-show if they waited at least 10 minutes
- Drivers should document the no-show (screenshot of communication, photo of waiting location)
- Must report no-show within 24 hours using in-app support
Driver No-Show Policy
Effective Date: May 13, 2025
Definition of a Driver No-Show
- Does not arrive at the agreed pick-up location at scheduled time
- Cancels the trip last minute without notifying passengers
- Becomes unresponsive or unreachable on the day of travel
- Fails to complete the trip without valid explanation
Consequences for Drivers
- No Payout: Driver forfeits their trip contribution
- No-show marker added to driver's trip history
- May be visible to other members
- Multiple no-show incidents may lead to account warnings, restrictions, or suspension
Passenger Protections
- Passengers affected by driver no-show receive full refund, including booking fees
- WakandaRides support will prioritize alternative solutions
- Passengers should report driver no-show within 24 hours
Driver Cancellation Policy
How to Cancel
- Go to Trip Settings > Cancel Trip
- Provide a clear reason for the cancellation
- Send a message to affected passengers to explain the situation
What Happens When Driver Cancels
- Passengers automatically receive full refund, including service/platform fees
- Cancellation note appears on driver's profile (may be visible to other users)
- Cancellation flagged for internal review
Driver Cancellation Limits
To protect the passenger experience, drivers are allowed one cancellation of a confirmed trip within any 6-month period.
- A second cancellation during same 6-month period may result in temporary suspension
- Multiple cancellations may result in permanent account review or removal
Preventing Issues
For Passengers
- Communicate proactively if you're delayed
- Cancel trips with as much notice as possible
- Use the in-app chat to coordinate clearly with your driver
- Be at pickup location on time
For Drivers
- Only post trips you genuinely plan to take
- Approve passengers whose plans align with your route and schedule
- Avoid posting speculative or uncertain trips
- Notify passengers promptly of any delays or changes
- Keep contact details updated and be reachable on travel day
Reporting and Disputes
Reporting No-Shows
- Report within 24 hours of scheduled departure
- Use in-app support or Help Center
- Include details: screenshots, time of attempted contact, etc.
- WakandaRides support may follow up to verify before finalizing
Disputing Reports
- Contact support within 48 hours if you believe a report was unfair
- We'll review trip communications and evidence
- Valid justifications (emergencies, verified issues) will be considered
- Penalties may be reversed if justification is provided
Community Standards
We expect all users to maintain respectful and appropriate behavior:
- Reliability and punctuality for all bookings
- Clear and respectful communication
- Honest and accurate trip postings
- Following cost-sharing principles (no profit-making)
- Respecting vehicles and property
Contact Support
Need help or have questions about safety policies?
Email Support: support@wakandarides.com
In-App: Use the Help Center in the WakandaRides app
Company Address:
Wakanda Technology Inc.
511 Lacolle Way, Suite 8154
Ottawa, ON K4A 5B6, Canada
Emergency situations: Call 911 first, then contact us
Thank you for being a reliable member of the WakandaRides community!
Maintaining trust, safety, and respect within the community is our top priority.