Privacy Policy
Last Updated: July 20th, 2025
At WakandaRides, we are committed to protecting your privacy while providing safe and effective carpooling services across Canada. This Privacy Policy explains what personal data we collect and how we use it to connect drivers and passengers for intercity travel.
1. Introduction
At WakandaRides, we are committed to protecting your privacy while providing safe and effective carpooling services across Canada. This Privacy Policy explains what personal data we collect and how we use it to connect drivers and passengers for intercity travel.
WakandaRides is owned and operated by Wakanda Technology Inc. (Canada) and Wakanda Technology LLC (Delaware, USA). We provide a carpooling platform exclusively for intercity travel within Canada.
Company Address:
511 Lacolle Way, Suite 8154
Ottawa, Ontario, K4A 5B6, Canada
2. What Personal Data We Collect
We collect limited data necessary to provide safe and effective carpooling services:
Required Information
- Phone number - for verification and trip coordination
- Name and profile photo - to help drivers and passengers identify each other
- Payment information - to process booking fees and payouts
- Trip history - to maintain records and improve service
- Location data - pickup and drop-off points for trip coordination
Driver-Specific Information
- Driver's license information for verification
- Vehicle details (make, model, license plate)
- Insurance information as required by law
3. How We Use Your Data
- Trip facilitation: Connect drivers and passengers for shared rides
- Safety and verification: Verify user identities and maintain community safety
- Payment processing: Handle booking fees (17% including tax) and driver payouts
- Customer support: Resolve disputes and provide assistance
- Legal compliance: Meet regulatory requirements for carpooling services
- Service improvement: Analyze usage patterns to enhance the platform
4. Data Sharing
Between Users
We share necessary information between drivers and passengers to facilitate trips:
- Names and profile photos
- Phone numbers for trip coordination
- Pickup and drop-off locations
- Trip details and timing
With Service Providers
We work with trusted partners for:
- Payment processing: Stripe, PayPal (3.15% payout processing fee)
- Maps and location services
- Customer support tools
- Analytics and platform improvement
Legal Requirements
We may share data when required by Canadian law, court orders, or to protect user safety.
5. Your Rights
As a WakandaRides user, you have the right to:
- Access your data: Request a copy of your personal information
- Update information: Keep your profile and payment details current
- Delete your account: Close your account and remove your data
- Control sharing: Manage what information is visible to other users
- Opt out: Unsubscribe from marketing communications
6. Data Security
We protect your data using industry-standard security measures:
- Encrypted data transmission and storage
- Secure payment processing through certified providers
- Regular security audits and updates
- Limited access to personal data on a need-to-know basis
- Automatic logout and session management
7. Data Retention
We retain your data based on service needs and legal requirements:
- Active accounts: Data retained while account is active
- Trip records: Kept for 7 years for legal and tax compliance
- Safety incidents: Retained as needed for ongoing investigations
- Deleted accounts: Most data deleted within 30 days of account closure
8. Geographic Scope
Canada Only: WakandaRides operates exclusively within Canada. Cross-border trips to the United States or other countries are not permitted, and we do not intentionally collect data from users outside Canada.
9. Children's Privacy
WakandaRides is intended for adults. We do not knowingly collect personal information from anyone under 18 years of age. If we discover we have collected information from a minor, we will delete it immediately.
10. Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify users of material changes through:
- Email notifications to registered users
- In-app notifications
- Updates to this page with revision dates
11. Contact Us
For questions about this Privacy Policy or your personal data, please contact us:
Email: support@wakandarides.com
In-App: Use the Help Center in the WakandaRides app
Mail:
Wakanda Technology Inc.
Privacy Inquiries
511 Lacolle Way, Suite 8154
Ottawa, Ontario K4A 5B6
Canada
Note: We do not provide phone support. All inquiries are handled via email or in-app messaging.
Thank you for trusting WakandaRides with your carpooling needs.
Your privacy and safety are our top priorities.