How to Report an Attendance Problem on WakandaRides
Learn what to do if your driver incorrectly marks you as absent.
After a ride, your driver confirms passenger attendance. If you are incorrectly marked as absent, you can report the issue directly in WakandaRides.
1. Open the affected ride
Go to My Rides and open the ride where the attendance issue occurred.
2. Review your attendance status
If the driver marked you as absent, WakandaRides will give you the option to respond.
If you did not attend the ride, confirm that you were absent.
If you were there, select I was there to report the attendance issue.
3. Submit your report
Follow the instructions shown in the app and submit your report.
Once submitted, the dispute will be sent for review.
4. Check the dispute status
Your ride will show that the dispute is Under Review while WakandaRides reviews the case.
Once a decision is made, the final outcome will be reflected on the ride.
Possible outcomes may include:
Passenger refunded
Driver payout released
Split resolution
Dispute rejected
Good to know
Submit an attendance dispute only if you were actually present for the ride. While a dispute is being reviewed, the affected driver payout is held until the case is resolved.