How to Report a Driver No-Show on WakandaRides

If your driver does not show up for a scheduled ride, you can report the issue through WakandaRides.

1. Open the affected ride

Go to My Rides and open the booking for the ride where the driver did not show up.

When the no-show reporting option becomes available, follow the instructions in the app to report that the driver was absent.

2. You can also submit a support ticket

You can report the issue through Help & Support:

1. Go to Help & Support.

2. Tap Submit a Ticket.

3. Under Subject, select Driver did not show up.

4. Under Link Booking, select the booking related to the no-show.

5. Add a description explaining what happened.

6. Submit your ticket.

Linking the correct booking helps WakandaRides review the affected ride.

3. Wait for the outcome

WakandaRides will review the report and the information associated with the ride.

If the driver no-show is confirmed, the affected booking will be updated and the appropriate refund will be processed.

4. Check your refund

If a refund is issued, you can view it under:

Profile → Payment Methods → Payment History

Good to know

Only report a driver no-show if the driver did not attend the scheduled ride. If you are having trouble finding your driver, try using the available chat or communication options first.